After-Sales Service & Support

If you require assistance with a Carlson product, please take a moment to review the information below before submitting your service request.

We aim to ensure a smooth and efficient process for all our customers.

To help us deal with your enquiry quickly and accurately, please have the following ready when you complete the service form:

• Order Reference Number (The reference number begins with “SV” and allows us to locate your order details.)
• Date of Purchase
• Description of the Issue (please provide as much detail as possible)
• Location of the Product (e.g. first floor, including any access restrictions)
• Relevant Images of the Issue or Installation
• Confirmation that the Product Has Been Maintained in Accordance with Our Warranty Guidelines

Providing complete and accurate information will assist our service team in processing your request as efficiently as possible.