Custom made for you

Delivery FAQ

  1. What is the normal Windows and Doors delivery time?
  2. How will my order be delivered?
  3. Where will my order be delivered?
  4. What if a delivered item is incorrect, broken or damaged?
  5. How do I place an order?
  6. How often will my windows need to be re-decorated?
  7. Do Carlson offer a product warranty?
  8. What are the payment terms?

  1. What is the normal Windows and Doors delivery time?

    We offer fast Windows and Doors delivery for most of our product range however, this is dependent on the products and quantities ordered. In general Window and Door Deliveries take place within 4-6 weeks once order confirmation has been received. For confirmation of delivery times, please contact us.

  2. How will my order be delivered?

    We will notify you when to expect your Windows and Doors delivery and also confirm the size and weight of the pallets to be unloaded. Your order will then be delivered by truck on a pallet, which will be shrink –wrapped for transportation purposes. If you have questions about your delivery, please call us on LoCall 1850 625 777

  3. Where will my order be delivered?

    We will deliver your order directly to your specified location / site throughout the country. Window and Door deliveries can be scheduled to arrive on one or more occasion in order to correspond with your construction schedule.

  4. What if a delivered item is incorrect, broken or damaged?

    In the few cases where there is a problem with a delivered item, please be assured that Carlson are on hand to help. We want all our customers to receive top quality goods so if there is a product or a manufacturing defect, a service technician will visit your site to correct, repair or replace the affected item at no additional cost. If your products are damaged on site, we can arrange for one of our service technicians to visit the site and solve the problem for pre-agreed fee.

  5. How do I place an order?

    You will need to accept our quotation in writing by email, fax or mail. Request a Quote

  6. How often will my windows need to be re-decorated?

    We usually expect our coatings to last approximately 5 to 8 years. This however is dependent on a number environmental factors such as the windows exposure to the elements which will depend on the location of your property.

  7. Do Carlson offer a product warranty?

    Yes Carlson offer a robust Product Warranty. See the details here: Product Warranty

  8. What are the payment terms?

    Please see our terms of business for more information on Payment Terms. Terms & Conditions of Business

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