Customer Reviews & Testimonials
This is just a short note to say how pleased my wife and I are with the complete service and installation of replacement windows provided by your Team at Carlson.
From our initial visit to your showrooms, from receptionist, accounts staff and from you, Noel, who explained in great detail the various offerings.
Your installation team could not have been more professional and courteous. They put in long hours to ensure a complete and efficient job was delivered...and cleaned up everything when finished!
As for the new Aluclad windows and porch ..they are wonderful.
Tom and Ber
The windows and doors arrived this morning and were installed by mid afternoon. Fast and efficient installation. The Windows look great and the house looks fantastic
My windows went in yesterday and they look wonderful, great finish and beautiful design, a first class product. The quality of product is equally matched by the standard of installation, you can see the fitters take pride in their work, unfortunately it has become the exception to experience this high standard of workmanship by fitters. Thanks again for your help and advice.
I just want to write to follow up on my recent after-sales experience.
We moved into our new-build home in April 2010 (Dunshaughlin, Co. Meath). Deciding on windows for the house was a big task. After a lot of research and negotiation we felt that Carlson offered a vastly superior product than any other company in Ireland at a price which reflected great value for money and we ordered our windows from Carlson. The deposit guarantee was significant also.
During the ordering process we dealt with Michael Dunne and Ralf Schroeder who were fantastic to deal with. Michael was a fantastic salesman whose knowledge and input was very helpful. When it came to the design/order process Ralf was extremely helpful as well. Always had time to deal with our queries and making whatever changes were necessary before final sign-off. The windows arrived on time and were fitted in two days. My wife and I were delighted with the final result. Some people have horrible experiences, ours was hassle-free.
Over the last few years I have received a lot of queries about or windows from people on certain internet forums where I did my initial research. I still get 2 or 3 queries a month. Everytime I tell them of my positive experience of Carlson and pass on the details.
We have had a few minor issues arise since we move into the house with a door catching on the floor tiles and a few restrictors not working. I rang your customer service department on Monday afternoon and my details were taken. At 5pm I had a call from Ronan who asked for details on the issues. Ronan arrived on Tuesday evening and the issues fixed promptly. His professionalism and efficiency was fantastic. This experience only enhances my opinion of Carlson.
In our experience Carlson have set the standard in great customer service. Anyway, I would like to wish Carlson continued success in these challenging times.
Donal and Elizabeth, Dunshaughlin, Co. Meath
Just a short note to thank you and your team for the excellent job done last Monday on our front door, particular thanks to Roy and Niels who installed the unit with care and absolute perfection, nice to see the art of customer care and service is alive and well!
I am writing to commend you both on the service and work done on the installation of my windows and door. I am delighted with the result. The guys who did the work were very courteous and did a really great job. It was a pleasure to deal with Carlson and Roy's team.
Thanks for all your help and advice on our new windows and front door. We are extremely happy with them and so many people have commented on how nice they look. I even had a lady come in off the road yesterday to say how well they looked.
Also thanks to Jonas and his colleague for the brilliant job they did in fitting them. We are very glad we decided to go with Carlson.
Elaine and Gordon
May I take this opportunity to say that we are extremely pleased with the transformation of our house and especially with the efficient way the job was carried out. Special thanks to Roy for the way he managed the whole installation and his expert advice leading up to our decision to go with Carlson Windows.
John & Gemma
Just a note to thank you for your excellent service. The windows are beautiful and quality is excellent. The two lads who did the install deserve credit. They are gents.
Just wanted to drop you a line to say how pleased we are with the windows and the installation work done. It was a pleasure getting our new windows and door from Carlson.
We have certainly noticed an increase in heat and heat retention.
Nigel & Sarah, Portmarnock, Co. Dublin
We'd just like to thank you and your team for the excellent service you provided. It was from start to finish professional and friendly.
Our doors are great and we're both very happy. Thankyou. Have a great Christmas,
Ger and Charlotte.
I would like to say thank you to all I dealt with and spoke to at Carlson. I am very happy with my new door and it has made a big difference to my house.
It turned out exactly as I wanted and my home is now brighter and warmer.
A quick note of thanks for the professional manner in which you dealt with our window supply. The windows went in on the 4th July as promised and we are really delighted with the finished product. It’s safe to say they have exceeded our expectations. Carrying out a project like this is stressful at the best of times and as a single budget item the windows are at the top of the list in terms of our budgeted spend. As such, it was really important to me to get it right. Your prompt responses and professionalism took all the hard work out of it.
Thanks again, I hope to be back to you in the not too distant future to replace the balance of the windows.
Just to confirm the doors went in yesterday and they look great. And it was brilliant that they came quite a bit earlier than I expected.
Thanks a million for all your help.
I have been meaning to text you to thank you . We are thrilled with our windows . Everything went very smoothly . So a big thank you . Hope you have a lovely Christmas. Susan
Just a quick email to acknowledge our complete satisfaction with the windows we bought from you.
We are delighted with the windows. Everyone who has seen them is very impressed with them. From start to finish, everyone we have dealt with in Carlson has been very efficient from our first meeting with yourself to the delivery on site and installation. For a large part of the project it was made into something very straightforward. They weren’t the cheapest windows but we really feel like we got excellent value for money.
There are quite a few people in our area who are building (3 houses on our road at the minute) and we will certainly advise people to go and chat to you.
I'm emailing you to express our delight with the Carlson joinery which arrived yesterday morning.
Within 20 minutes of delivery, the first slider was installed! All units fitted perfectly, and the builder cut out my existing window, and had the single door installed by early afternoon. Needless to say, I took all the credit for the accuracy of the measurements! The product looks superb - even at this early stage as we await the plastering. Caroline is delighted that we chose the slider over the French door, as the view through the large glass panels is excellent!
We're looking forward to completing the build, so we can start to enjoy the new space!
Please pass my thanks to Carmel for organising the prompt delivery.
Tim & Caroline
Many thanks to you and your many colleagues at Carlson for a faultless project.
From placing the order to finishing the installation the professionalism of you and your team has been excellent.
I would be happy to recommend you to any future customers seeking a reference.
Patrick H., Ballinskelligs, Co Kerry